Welcome to Nuneaton Car Sales website privacy notice.
Nuneaton Car Sales respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Nuneaton Car Sales collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
Nuneaton Car Sales is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
Our full details are:
Full name of legal entity: Nuneaton Car Sales
Name of data privacy manager: Paul Flemans
Email address: sales@nuneatoncarsales.co.uk
Postal address: Garrett House Eastboro Way Nuneaton, Warwickshire, CV11 6SQ
Telephone number: 02475422761You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
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How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback. -
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To register you as a new customer (a) Identity (b) Contact Performance of a contract with you To process and deliver your enquiry, request or order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (c) Manage financial applications (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services) To enable you to partake in a prize draw, competition or complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business) To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy) To use data analytics to improve our website, services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) To make suggestions and recommendations to you about services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our services and grow our business) Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
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Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
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Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
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Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
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Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
Customer Reviews
Brought a very solid and reliable car. The dealer Ivan was most welcoming, honest and easy to talk too. Top man... Read More
Arvin Singh
No pressure, salespeople good.no stress, easy and quick process, highly recommend... Read More
Steve
Service Department: The team you have are absoutley amazing, Headed up by Sean, you could not ask for a better team manager. From the start of the cou... Read More
Colin Double
Thank you for all your help, Jacque. The vehicle is all we wanted, it drives like a brand new vehicle. The 3.5 hour drive home in very bad weather was... Read More
Mike C
Nuneaton Car Sales are very efficient we experienced a professional and friendly service while choosing our car. Clinton looked after us from the orig... Read More
L Hill
David was so helpful from picking out my car, sorting out my finance and collection. Couldn't be happier with the service I received. Thanks guys... Read More
Courtney Ward
Just purhased my Ford Focus (lovely motor), Reese walked me through everything, he's an absolute star ! Top marks.... Read More
Mick Herbert
I cannot thank Ivan enough for all the help and support he gave me in purchasing my new car...I thought I'd found the right car when I purchased a Peu... Read More
Lucia-maria Sowerby
What can I say about my experience at Nuneaton car sales, when I arrived the staff where very welcoming, friendly and settled my nerves. We sat down w... Read More
John Miller
Great service today , absolutely delighted with the car, bought as first car for our son, great looking car in excellent condition , well worth the dr... Read More
Jane
A very big thank you to David who came to the rescue after a harrowing start. Professional, friendly and helpful. Thank you very very much for all tha... Read More
June
The team at Nuneaton car sales are amazing! Nothing is too much trouble. They take the time to help. Great selection of cars. Reserved online and went... Read More
Katie Mackreth
Nuneaton car sales services wasabi outstanding . I was attending to swiftly by Clinton who make sure that everything was okay and all boxes was ticked... Read More
Boboye Olisawo
From start to finish the experience of buying a car at Nuneaton Car Sales was great. We were dealt with by Tim and there was no pushiness or attempt t... Read More
Mr J. Lynch
Very friendly and helpful staff, no pressure for a sale, we're a returning customer because of service in the past, couldn't recommend anymore highly,... Read More
Kevin, Jaguar Xf
Absolutely incredible service from start to end. We dealt with Pete when we came to view the cars, he took us out for a test drive and gave us loads o... Read More
Crystal
I would highly recommend Nuneaton Car Sales. Their customer service is excellent, nothing was too much trouble for them, they were friendly and easy t... Read More
Elaine Coward
I was blown away when i collected my car, Very good service, no pressure on me, felt very relax, the staff are great, would definitely recommend them,... Read More
White 3dr Golf R
Recently purchased a DS7 and was served by Tim who was brilliant all the way. He took me through the whole process with such gentleness and patience.... Read More
Shilah Nyabadza
Audi TT TDi S 59 plate - very pleased with my purchase of a car from Nuneaton Car Sales. Their customer service from the beginning was professional an... Read More
Rev Robbie O’callaghan
Great service from Ivan Whittingham. Very professional and went above and beyond. Absolutely love my new car, thanks Nuneaton Car Sales. Would highly... Read More
Grace Vann
Thank you to the team at Nuneaton car sales. Really helpful, but not pushy. I would recommend them to everyone.... Read More
Michael Ball
Bought a Honda Accord from theses guys. Ivan couldn't have been more patient. He sent me a video of the car I had reserved online which gave me a good... Read More
Jeff Donnelly
Great car, great customer service, thank you , Adam and Ivan for all your help would recommend you guys any time, thanks again.... Read More
Joel Toulmin
Just collected my Fiat Panda...thanks its great ...big thanks to Dan, Adam and Simon for their help and knowledge...very happy with the team and servi... Read More
Joyce Elizabeth Oxley
Fantastic service and very efficient. Thank you for you time and service, my sales rep Ivan was brilliant and very efficient & informative Once again... Read More
Karleigh Osborne
My experience at Nuneaton Car Sales was cracking because the staff were polite, friendly and very efficient. Thank you to Dany, Chloe and Tony... Read More
Aurelian Cosmin Patrascu
We have had the best experience dealing with Nuneaton Car Sales. I can't fault them on anything. Jacque is an amazing salesman, he followed through wi... Read More
Jacqueline Bosch
Purchased a Mitsubishi asx 26/5, the process went very well and Im pleased with the car many thanks to Matt for his profesional help and guidance thro... Read More
Philip Agg
skoda octavia estate se tdi very pleased with jakes service and layed back salesmanship couldnt be nicer made buying a car a walk inthe park he did mo... Read More
Keith Screene
From start to finish customer service has been beyond exceptional from Jake and Matt. Everything went so smoothly and nothing ever a problem. Really g... Read More
Sara Robinson
Fantastic service this morning. Definitely would recommend them to family and friends. Ivan who helped us was great 😊 explained everything to us .... Read More
Leon
I purchased a Jaguar XE a couple of months ago from Nuneaton Cars, and I cannot recommend them high enough. The customer service during the sale was e... Read More
Robert W Hayes
Tim and jade were really helpful in finding me a new car. Would definitely recommend for second hand cars... Read More
James Wilson
Staff are very friendly , Ivan was very helpful no pushie sales talk .He made buying the car such a relax experience... Read More
Adrian Miles
On a whole I find the staff to be very patient and attentive; they'd really have to be....based on the myriads of questions I asked before completing... Read More
Oliver
Excellent service. Upon viewing the car, I noticed that the radio wasn’t working. They went above and beyond with trying to fix it (in the end compl... Read More
Oliver Kinnard
Great Service .10/10 Tony described the car brilliant . Jake helped me sort out road tax an insurance .Car was serviced ,,Mot..all cleaned... Read More
Balbir Bob Singh
Purchased my car here staff were very informative and would recommend Nuneaton car sales.mark who dealt with my sale and his brother were extremely he... Read More
Michael Slater
Brilliant service from start to finish. Not pushy at all like some dealerships. The process was simple with part exchanging our vehicle. Would highly... Read More
Chloe
The staff at Nuneaton Car Sales were good because they were very efficient and courteous and most of all helpfull, we phone ahead to say we were comin... Read More
Colin Farmer
The staff at Nuneaton Car Sales were good because they were friendly, honest and knowledgeable... Read More
Theresa Moran
Very professional! They went above and beyond and the car is absolutely perfect. Feel very lucky and they made it all very easy indeed :) thank you!... Read More
Kady M
I would recommend Nuneaton Car Sales to friends and family because they do what they advertise... Read More
Peter Whittaker
The experience at Nuneaton Car Sales was good because - very good Covid preparation, vehicle was immaculate... Read More
Samuel Baxter
I'd definitely recommend Nuneaton Car Sales to friends and family because service during lockdown was brilliant and the team could not have been more... Read More
Gary Meharg
My experience at Nuneaton Car Sales was cracking because the staff were polite, friendly and very efficient.... Read More
Donna Lumley
Nuneaton Car Sales were great because thy were really friendly and super helpful, my first car of choice wasn't in the best condition cosmetically how... Read More
Jenna Blurton
Very helpful and efficient service. The staff were very friendly and everything was ready when I arrived to collect. It's been several months since I... Read More
Andrew B
First time getting a car on finance even though I'm now quite old and the guys here were very helpful and patient and walked me through all my options... Read More
Craig Holmes
Absolutely fantastic staff. Would recommend them 100%. Iv had some cars in my life, and found staff hear at Nuneaton car sales brilliant and always ch... Read More
Peter Bevan
John Matt and Adam are the 3 people I dealt they helped me get the best deal I could and didn’t try to make me get anything out my price range, will... Read More
Kerrie Hawkins
The best car dealership that I know of. Spotted a Jag XE online and popped in unnanounced to view it. Huge place, lots of gleaming used vehicles and a... Read More
Andrew McMinn
The experience at Nuneaton Car Sales was great because Mark and Dave were fantastic. Never had a car buying experience like it before. Took a number o... Read More
Ross Gillies
Great service - went above and beyond to make sure we were happy.Will use again next time we look to get another car.... Read More
Nick Lockey
Excellent service. Mark was great, sorted my car promptly, and had everything ready for my arrival. I was able to test drive the car by myself to supp... Read More
Emma Smith
Staff very helpful, made buying car easy with refinancing. Very attentive and felt very COVID safe. Great selection of cars will definitely recommend... Read More
William Price
Just bought a car today from Nuneaton car sales, long drive down was well worth it as the car was exactly as described online. Left alone to test driv... Read More
micheal cassidy
I would recommend Nuneaton Car Sales to friends and family because they were very helpful, I received very service and they ensured the car was in ver... Read More
Mrs Henderson
Contact Details
Garrett HouseEastboro Way
Nuneaton
Warwickshire
CV11 6SQ 02475422761 07464 502266 sales@nuneatoncarsales.co.uk